Below you can find a whole range of answers to different questions about the hotel. If your question is not answered please get in touch with the hotel.
General Questions
Do you have your own carpark?
Yes
Where is your carpark?
At the rear if the hotel
How do I get to your carpark?
Head to Greenwell Road behind the hotel, you can access the carpark via the 3rd left
Is your carpark free?
Yes
How many spaces are in the carpark?
25, Operates on a first come, first serve basis
Is there free Wi-Fi?
Yes
What is the Wi-Fi password?
Not password protected
How many stairs are there in the hotel?
Main staircase: 21 total = 13 steps, landing, 8 steps
Second staircase: 19 total = 12 steps, landing, 7 steps Outside: 4 steps left, 3 steps right
How old is the hotel?
300 years old
Is there 24hr reception?
Reception opens at 7am-10pm, then a night porter takes over from 10pm-7am
How do I get back in after 10pm?
Call the number on the front door to contact the night porter
How far are the castle and gardens?
Under 5 minutes’ walk, accessed at the rear at the rear of the hotel
Is there wheelchair access in the hotel?
No
How much is it to stay at this hotel?
Rates vary depending on season day of the week and demand – all rates online
Where are the artifacts from the Olympic ship?
The main entrance revolving door, the main staircase in the hotel lobby, the Olympic suite dining room.
Why does this hotel hold parts of the Olympic ship?
The owner of the hotel at the time bought them on the first day of its auction.
Are you located in the town centre?
Yes
What time is check in/out?
Check out is 11am Check in at 2pm
Is the hotel dog friendly?
Yes, the bar and lounge area is however the Olympic suite is not, and only certain rooms are dog friendly
Is there a dog charge?
Yes, £10 per dog, per night
Is there a lift in the hotel?
No
Is there porterage in the hotel?
Yes, we do offer portage
Do you accept cash?
No
When do you take payment for a reservation?
Full payment is taken on arrival during check in
Where is the nearest post box?
Outside the post office out of the hotel on the right, couple minutes’ walk
Outside of the Fleece, out of the hotel on the left, couple minutes’ walk
Where is the nearest cash point?
Outside of Nisa local convenience store a couple minutes’ walk out of the hotel, turn right
Where can I get a parking disc?
Alnwick Lions bookshop next door to the hotel on the left
Dining Questions
Is there a dress code for the Olympic suite?
No
Do we do afternoon teas?
Yes – Weekends on selective dates
Do you offer room service?
No
Do you do Sunday lunches?
No
Where can I find the dinner menu?
There is a sample menu on the website, a new menu gets printed in house everyday
How much is breakfast/dinner?
Full English breakfast £14.95pp
Continental breakfast £9.95pp
2 Course dinner £30pp 3 Course dinner £35pp
How much is breakfast/dinner?
Full English breakfast £14.95pp
Continental breakfast £9.95pp
2 Course dinner £30pp 3 Course dinner £35pp
What times do you serve breakfast/dinner?
Breakfast on weekdays 7am-9:30am
Breakfast on weekends 7:30am-10am Dinner every day 6:30pm-8:30pm
Can I reserve a table in the bar area?
No, unless you are a group greater than 8 people with £5pp deposit
Can non-residents dine in the hotel?
Yes
Room Questions
How many rooms are there in the hotel?
52
How many (room type)’s does the hotel have?
Standard double/twin bedrooms: 38
Superior bedrooms: 6
Suites: 3 Family Rooms: 5
Do you have any accessible rooms?
No
Are there smart tv’s in the rooms?
No
Are there smart tv’s in the rooms?
No
Are there shaver ports in the bedrooms?
No
Is there a fridge in the bedrooms?
No
What is the difference between a superior bedroom and a standard bedroom?
Superior rooms are more spacious, complimentary water in the room, provided with dressing gown and slippers.
Do you have any ground floor bedrooms?
Yes, 11 standard twin/double ground floor bedrooms
